Shipping & Returns


New Zealand North Island address: $7.50 Tracked courier

New Zealand South Island address: $11.00 Tracked courier

Australia: $15.00 NZ Post

Worldwide: $20.00 NZ Post

Unfilled cover NZ wide: FREE

Unfilled cover worldwide: $5.50

No extra charge for rural delivery




At Babybaby, we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If, in the unlikely event you are not completely satisfied with your purchase, you can return the unused item to us within 30 days.  All items must be unused and in original packaging.  Once we receive the item, we will contact you about issuing a refund or exchange.  Please note we cannot offer a refund for sale items, although we will exchange the product should there be a defect.  In this case, we will cover the cost of sending out a replacement item.

We unfortunately cannot offer a refund if you change your mind, although we will happily exchange the item. In this instance, we will not cover courier costs.

Please email us with any queries regarding returns:



This product contains polystyrene balls which are encased in a separate cover. Whilst utmost care is taken to ensure the product is durable and secure, children under the age of 7 should not be allowed to use the pillow unsupervised, as the beans are considered a choking hazard.