Frequently Asked Questions


* What is the cost of shipping?

New Zealand North Island address: $7.50 Tracked courier 

New Zealand South Island address: $11.00 Tracked courier

Australia: $15.00 NZ Post

Worldwide: $20.00 NZ Post

Unfilled cover NZ wide FREE

Unfilled cover worldwide $5.50

No extra charge for rural delivery

* How long will my purchase take to arrive?

All orders received before 2pm will be collected by our wonderful Fastway courier that afternoon. Any orders placed after that time will be collected the next day. 

Generally New Zealand orders take between 1-4 business days with international orders taking approximately 10 business days to arrive. 

Please, please, please remember to allow an extra 1-2 days for rural delivery.

* What payment option do you have on your online store?

We accept Visa and Mastercard card payment and also accept payments via Paypal. Please contact us via email should you wish to pay via Direct Credit, it's no problem at all! 

* What is the primary currency your shop uses?

All prices shown on Babybaby website are in New Zealand dollars

* What are the approximate measurements of the pillows?

As all our pillows are handmade, the following measurements may vary slightly:

Length: 75cm
Width: 28cm (taken from middle of 'U' shape)
Height: 20-23cm

* Can I buy an extra cover?

Of course! There is the option to purchase either a filled pillow or cover only. All covers will come with an inner which contains the beans.  Should you wish to fill your own pillow, approx 50-60 litres of beans are required. 

* This is a gift – can you attach a card to my order?

Yes absolutely! In the ‘special instructions’ section of the online order form you may add your message for a card. Please also state this is a gift.  Please include the recipient in the ‘shipping’ address section of the online order form and your own details in the ‘billing’ section.

* Can you gift wrap my gift?

Certainly! Please state ‘gift wrapping required’ in the ‘special instructions’ section of the online for. There is no extra charge for gift wrapping.

* Do you offer a warranty on Babybaby pillows?

Babybaby warrants the quality of its products and will gladly replace any damaged or defective item (hopefully this doesn't happen but we are all only human!). Please contact us immediately to let us know of the issue - we will do everything we can to fix the problem!!

* Where are the Babybaby pillows made?

Our feeding Pillows are all hand made in New Zealand! We employ local sewers who are mothers and grandmothers who have perfected their craft and enjoy creating our pillows for our precious customers. We have implemented a strict quality control program and back all our products with a 100% money back guarantee. Our sewers take complete pride in their work which we are very proud of. The key here is unlike other breast feeding support pillows, we are a local company, supporting local women. We have never manufactured offshore.

* Whatever happened to the Multi Healing Balm??

When we purchased Babybaby several years ago, we purchased only the pillow side of the business. The previous owner was planning to continue with the multi healing balm product but unfortunately it does appear that this is no longer available. We have done our best to find out if this product is still available but to date have not had any joy. Watch this space for updates though...!

 

* What is your privacy policy?

All the information we ask for is essential for us to process your order. We use the latest SSL encryption technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties. Your privacy with us is assured.