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Ts & Cs

Saftey

At Babybaby we are mum's too, and we believe in keeping our babies and children safe, so with that in mind please use our products for the designed purpose, and if you are removing or adding polystyrene beans to either the BabyBaby nursing pillows or Mini bean bag poufs, please make sure you keep the exposed beans away from small children (especially children under the age of 7) because as we know ALL children are curious and polystyrene beans can easily become a chocking hazard.  

Returns

At Babybaby, we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If, in the unlikely event you are not completely satisfied with your purchase, you can return the unused item to us within 30 days.  All items must be unused and in original packaging.  Once we receive the item, we will contact you about issuing a refund or exchange.  Please note we cannot offer a refund for sale items, although we will exchange the product should there be a defect and in this case, we will cover the cost of sending out a replacement item.

We unfortunately cannot offer a refund if you change your mind,  but we will happily exchange your purchase for something else you like for the same value, In this instance, we will not cover courier costs.

Please email us with any queries regarding returns, we know not every situation is the same, so you can either contact us for the contact page or email: babybaby@xtra.co.nz